🌿 Frequently Asked Questions 🌿
🌿 General / About Rhaine’s Holistic Haven
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1. What is Rhaine’s Holistic Haven?
Rhaine’s Holistic Haven is a Memphis-based holistic wellness and full-spectrum doula care practice founded by Vivica Smith. We offer herbal wellness products, birth and postpartum doula support, holistic consultations, placenta services, and educational resources all rooted in ancestral wisdom and designed to support women through every phase of life.
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2. Where are you located and do you serve clients outside of Memphis?
We are based in Memphis, Tennessee (38134). We serve Memphis and surrounding areas in-person. Virtual services are available for clients outside of the local area. Out-of-state travel is available with applicable travel fees.
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3. Is Vivica a licensed medical professional?
Vivica Smith is a trained and certified doula and holistic wellness practitioner, not a licensed medical professional. All services, products, and information provided by Rhaine’s Holistic Haven are for educational and informational purposes only and do not constitute medical advice, diagnosis, or treatment. Always consult your healthcare provider for medical concerns.
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4. What makes Rhaine’s Holistic Haven different from other doula or wellness services?
We offer a truly full-spectrum experience that blends practical doula care with herbal wellness, ancestral practices, nourishment guidance, and spiritual support. From our handcrafted herbal supplements to our sacred postpartum rituals like Closing the Bones, every offering is intentionally designed to nurture the whole woman the body, mind, and spirit.
🛒 Products & Herbal Supplements
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5. Are your herbal products FDA approved?
Our herbal products have not been evaluated by the Food and Drug Administration. They are not intended to diagnose, treat, cure, or prevent any disease. Our products are crafted for general wellness support and educational use. Always consult a qualified healthcare provider before beginning any herbal or nutritional regimen.
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6. Are your products safe to use during pregnancy or while breastfeeding?
Some of our products are formulated specifically for pregnancy and postpartum support. However, we strongly recommend consulting your OB, midwife, or healthcare provider before using any herbal supplement during pregnancy or while breastfeeding.
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7. What are your products made from?
Our herbal blends are crafted with pure, organic ingredients selected to support your body’s natural rhythm. Each blend is thoughtfully formulated without fillers or artificial additives. Specific ingredient information is listed on each product page.
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8. How do I know which product is right for me?
You can use the “Start Here” quiz on our homepage to get personalized recommendations based on your wellness goals. You can also browse by categories which are: Hormone Support, Energy Support, Immune Support, Glow Support, Prenatal, and Postpartum You can also book a consultation for personalized guidance.
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9. Do you offer consultations to help me choose a product?
Yes. Our Herbal Wellness Consultation (30 min, $95) and Whole Health Consultation (30 min, $95) are both available to help you identify the right products and wellness approach for your specific needs.
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10. How long does it take to see results from your herbal supplements?
Herbal supplements work gradually and results vary by individual. Consistency is key. Most clients begin to notice changes within 2 to 6 weeks of regular use, depending on the product and their individual health circumstances.
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11. Can I take your supplements alongside my current medications?
We recommend consulting your healthcare provider before combining any herbal supplement with prescription or over-the-counter medications to ensure there are no interactions.
📦 Shipping & Orders
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12. How long does processing take before my order ships?
Orders are typically processed within 2 to 5 business days. Processing times may be longer during sales, product launches, holidays, or high-volume periods. Because many of our herbal products are handcrafted in small batches, some orders may require additional preparation time.
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13. What shipping carrier do you use and how long does delivery take?
We primarily ship through FedEx with estimated delivery times of 2 to 5 business days after shipment. Once your order ships, you will receive tracking information via email.
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14. Do you ship outside of the United States?
At this time, we ship within the United States only.
15. What do I do if my order arrives damaged?
Please email us within 48 hours of delivery at vivicasmith@rhainesholistichaven.com with your order number and clear photos of the damaged item(s) and packaging. We will review each situation individually and work toward an appropriate resolution.
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16. What is your return and refund policy?
Due to the nature of our products, all sales are final on herbal products, supplements, teas, oils, tinctures, personalized wellness items, and digital products. We do not accept returns or exchanges on opened or used products for safety and hygiene reasons.
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17. My tracking says delivered but I did not receive my order — what do I do?
First, check around your delivery location and with neighbors. Then contact FedEx directly with your tracking number. If the issue is unresolved, reach out to us at vivicasmith@rhainesholistichaven.com for additional support.
📅 Booking & Services
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18. How do I book a service?
You can book directly through our website at Rhaine’s Holistic Haven Booking Page. Select your desired service and follow the booking prompts. For birthing bundles, use the “Request to Book” option and we will reach out to confirm your reservation.
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19. What is the difference between the Doula Interview/Consultation and the Whole Health Consultation?
The Doula Interview/Consultation (90 min, $25.65) is specifically for families who are certain they want Rhaine’s Holistic Haven as their doula and are ready to discuss their birth vision, support needs, and desired bundle.
The Whole Health Consultation (30 min, $95.65) is a broader wellness session for clients with general health concerns who want personalized holistic guidance.
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20. How far in advance should I book doula services?
We recommend booking as early as possible — ideally in the first or second trimester. Availability is limited and your due date cannot be reserved without a signed agreement and retainer fee.
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21. Do you offer virtual services?
Yes. Several of our consultations and some doula support services are available virtually. Virtual availability is noted on each individual service listing.
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22. What is your cancellation policy for consultations?
Consultations require at least 24 hours notice for cancellation or rescheduling.
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23. What is your cancellation policy for birthing bundles?
If you cancel doula services prior to six weeks before your estimated due date, your $150 retainer will be forfeited and nothing more will be owed. Cancellation within six weeks of your estimated due date will result in a $400.65 total charge.
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🤰 Doula & Birth Support
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24. What is a doula and what do you do during labor?
A doula is a trained birth support professional who provides continuous emotional, physical, and informational support during labor and delivery. During labor, your doula will use comfort measures such as massage, breathing techniques, position changes, and encouragement to help you feel supported, informed, and empowered throughout your birth experience.
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25. Do you replace my OB, midwife, or medical team?
No. A doula is not a medical professional and does not replace your OB, midwife, or any member of your healthcare team. Your doula works alongside your medical team to ensure you feel supported and that your birth preferences are communicated and respected.
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26. Which birthing bundle is right for me?
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Choose Gentle Arrival if you are looking for foundational doula support with one prenatal visit and essential postpartum care.
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Choose Sacred Passage if you want deeper prenatal preparation, a personalized meal plan, Closing the Bones ritual, and two postpartum sessions.
Choose Full Bloom Journey if you want the most comprehensive, full-spectrum holistic birth experience including three prenatal visits, customized meal plans, placenta options, and extended recovery support.
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27. What is included in each birthing bundle?
🌿 Gentle Arrival — $1,150.65
1 prenatal consultation, birth preference planning assistance, continuous labor support, immediate postpartum support following birth, 1 postpartum follow-up visit, text and email support throughout pregnancy, curated wellness and birth resources.
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Digital Gift: Preparing for Birth Naturally — The Essential Pregnancy & Postpartum Starter Guide
🌸 Sacred Passage — $1,950.65
Everything in Gentle Arrival, PLUS 2 prenatal visits, customized birth planning assistance, comfort measure education and labor preparation, partner support guidance, early labor support and check-ins, 24/7 on-call support beginning at 37 weeks, herbal postpartum recovery tea, 2 postpartum follow-up visits, nourishment and postpartum recovery guidance.
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Digital Gift: Preparing for Birth Naturally & Confidently
👑 Full Bloom Journey — $3,250.65
Priority communication support, extended prenatal planning sessions, holistic wellness and nourishment guidance, personalized postpartum recovery planning, birth intention and calming preparation support, continuous labor support, 24/7 on-call support beginning at 37 weeks, 3 postpartum follow-up visits, Gentle Recovery wellness support package, emotional decompression support following birth, placenta encapsulation consultation included, placenta encapsulation services available at a discounted rate.
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Premium Digital Collection: The Complete Pregnancy, Birth & Postpartum Workbook + all previous guides
28. When does your on-call period begin?
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24/7 text and phone support begins at 37 weeks for the Sacred Passage and Full Bloom Journey bundles. For the Gentle Arrival bundle, on-call support begins at 38 weeks. Text and email support is available throughout your pregnancy from the time of booking.
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29. What happens if you cannot make it to my birth?
In the rare event that Vivica is unable to attend due to illness, injury, family emergency, or rapid labor, a qualified backup doula will be present in her place. You will be notified as soon as possible. Postpartum support hours will be offered as an alternative, or a partial refund may be negotiated at the Doula’s discretion.
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30. Do you support all birth types?
Yes. We provide support for all birth types and settings, including hospital births, birth center births, home births, planned and unplanned cesarean sections, and VBACs. Regardless of how your birth unfolds, you will be fully supported.
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31. Do you support LGBTQ+ families?
Absolutely. Rhaine’s Holistic Haven is an inclusive, affirming, and welcoming space for all families. Everyone deserves compassionate, high-quality birth support.
🌸 Postpartum & Placenta Services
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32. What is placenta encapsulation and is it safe?
Placenta encapsulation is the process of preparing your placenta into capsules for postpartum consumption. It is a personal wellness choice practiced in many cultures. Rhaine’s Holistic Haven follows safe handling and preparation protocols. Please consult your healthcare provider before choosing this service, as individual health circumstances vary.
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33. How do I request placenta encapsulation?
You must notify your Doula in advance that you would like this service. You will need to provide documentation to your OB, midwife, or care provider by 32 weeks gestation so they are informed prior to delivery. Your final decision must be confirmed by 38 weeks. Detailed instructions will be provided once the service is booked. Failure to follow preparation protocols may result in cancellation of the service.
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34. What is a Closing the Bones ritual?
Closing the Bones is a sacred postpartum ceremony rooted in ancestral tradition. It involves herbal steaming, womb sealing, and belly wrapping to help the body physically and spiritually close and integrate after the birth experience. It is included in the Sacred Passage and Full Bloom Journey bundles and is also available as a standalone add-on.
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35. What postpartum support do you offer?
Postpartum support varies by bundle and includes in-home visits, breastfeeding and latch guidance, newborn care assistance, herbal recovery kits, nourishing recovery meals, emotional check-ins, Closing the Bones ritual, and referrals to lactation consultants, mental health professionals, and other community resources as needed.
💳 Payments & Plans
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36. What payment methods do you accept?
We accept all major payment methods processed securely through our booking and checkout platforms.
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37. Do you offer payment plans?
Yes. Payment plans are available as a courtesy to help make services more accessible. Remaining balances after the initial booking payment may be divided into agreed-upon installments. Payment plans do not alter your responsibility to complete payment in full by 36 weeks gestation.
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38. Is the retainer fee refundable?
No. The $150 retainer fee is non-refundable under any circumstances. It is applied toward administrative preparation, scheduling, consultation time, and reserved on-call availability.
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39. When is my full balance due?
All package balances must be paid in full by 36 weeks gestation unless a written payment arrangement has been agreed upon. If labor occurs before full payment is completed, the remaining balance remains due immediately.
📚 Digital Products & Education
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40. How do I access my digital product after purchase?
Digital products are delivered via email immediately after purchase. Please check your inbox and spam/junk folder. If you experience any issues accessing your product, contact us at vivicasmith@rhainesholistichaven.com.
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41. Are digital products refundable?
No. All digital purchases, including ebooks, guides, workbooks, and downloadable materials, are non-refundable due to immediate access upon purchase.
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42. What is included in the birth education classes?
Our birth education classes cover the stages of labor, pain management options, comfort measures, medical interventions, newborn care, breastfeeding basics, and postpartum recovery. Classes are designed to help you and your partner feel informed, prepared, and confident going into your birth experience.
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For additional questions, contact us at vivicasmith@rhainesholistichaven.com or call
+1 855 760 0555.
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Rhaine’s Holistic Haven | Memphis, TN 38134 | Rhaine’s Holistic Haven Website