SHIPPING & RETURNS

Shipping Policy

 

We’re excited for you to receive your order! All purchases are processed within 5–9 business days (excluding weekends and holidays) after your order confirmation is received.

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    •    Orders placed after 5 PM will begin processing the next business day.

    •    Orders placed after 5 PM on Friday will be processed on Monday.

    •    Once your order has shipped, you’ll receive an email or text with your tracking information.

 

If you haven’t received your order within 10–15 business days, please reach out directly to the designated shipping carrier, or contact us if additional support is needed.

 

Local Pickup Available:

If your item is in stock, local pickup is typically available by the next business day.

 

Local Delivery Pricing (2-Day Delivery):

    •    $15 – Raleigh, Bartlett, Cordova, Arlington, Lakeland

    •    $15–$20 – East Memphis, South Memphis, Whitehaven/Oakhaven, Collierville

 

Note: Please ensure your email and contact information are correct before submitting your order. All orders come with tracking numbers for your convenience.

 

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Damaged or Incorrect Orders

 

We want you to love everything you receive. If your item arrives damaged, defective, or incorrect, please contact us right away so we can make it right.

 

Note: We are unable to accept returns on sale items or gift cards.

 

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📧 Contact Us Anytime:

Email: mailto:rhainesholistichaven.com

Or use the on-site chat for quick questions or concerns.